“Using AnyDesk we were able to identify and resolve the problem in just over 10 minutes, probably saving ourselves six hours of travel and an overnight stay.įor more information or to book a remote session with an experienced Lusty & Blundell technician simply email latest version of Lighthouse 3 software, v3.13.103, is now available to download at (. We had tried, without success, to fix it on the phone and were basically looking at having to make a site visit. “For example, we had an out-of-town customer that was experiencing chart plotting problems.
Lusty and Blundell service manager Reg Werner says AnyDesk is completely changing the way he and his team are able to solve issues. The technician can then view their entire system in real time, remotely perform diagnostic and system checks in order to quickly locate and resolve network or system issues. Anydesk App With various compatibility with all types of devices, the app has special compatibility with all types of Windows- Windows 10, Windows 8. Released as part of the latest LightHouse software update, AnyDesk allows support technicians to remotely access a customer’s Axiom system and quickly and efficiently diagnose and resolve issues that may otherwise require a vessel visit.Ĭustomers simply connect their Axiom to the internet using a wireless network or mobile hotspot, open the AnyDesk app and provide the code to a technical support person in order to begin a remote session via a PC. The AnyDesk remote access app, one of the latest additions to the Raymarine LightHouse apps family, is proving to be a real game changer for technical support teams and dealers.
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